Shipping policy

We currently ship to Canada, the United States of America and our friends in Australia and New Zealand. 

Shipping is currently free on all orders.

Orders are processed within 1-3 business days.

Customers can expect a transit time of about 3-20 business days (depending on shipping destination) once the product has been shipped. Customers are provided with a tracking link for each order so you can follow the status of your shipment.

Additional duties/customs charges will be communicated to you by the selected carrier and are outside of poorbaby, Inc.'s control. The speed in which payment of these is made may impact your delivery.

For our U.S friends - The United States has suspended its duty-free “de minimis” threshold of US$800 for all countries, including Canada. All postal shipments to the U.S. will require prepaid duties before your package crosses the border – regardless of their value or country of origin. Your package will be subject to an ad valorem duty equal to the effective tariff rate applicable to the product’s country of origin under the International Emergency Economic Powers Act (IEEPA). For items manufactured in Canada, the current IEEPA rate is 35% for most products.